The aim of Measure 2.2. is to use ICTs in order to improve the quality of the services provided for citizens and enterprises by Public Administration at central, regional and local levels (real time Internet provided services), by making use of related results from Measure 2.1.
| Description of Measure |
 |
The related ICT applications required to support this aim are funded as parts of projects leading to the improvement of services provided for the public and businesses in a defined and verifiable way.
This framework includes the development of applications that promote the real time Internet provision of services, and the use of ICTs in simplifying and redefining procedures and communications within and between public services throughout public administration, the networking of PA agencies at central, regional, prefectural and local levels, the installations required for the correct operation of the systems, as well as the facilitation of interaction between Public Administration and citizens and firms, particularly in the following areas:
- The financial and monetary sector
- Social security
- The judicial sector
- Regional development and administration
- Administrative services for the public (i.e. licences, certificates)
- First-aid services and response to emergencies.
The aim is to provide, via the real time Internet provision, a series of basic services for the public and businesses by the end of the programme. In this context, particular importance is attached to the reorganisation of labour market services, in accordance with the action plan mentioned in the text of the priority “Human Resources”, in collaboration and coordination with the Administrative Authorities of the OPIS and the Operational Plan “Employment”.
| Δράσεις (Κατηγορίες Πράξεων) |
|
The context of the Measure includes actions about the introduction and utilisation of information systems with the aim of supporting and facilitating interaction with the citizen (applications, data bases, material, accessories, other back-end systems etc). It is noted here that the information provision and distribution systems will be the digital backbone of public bodies supporting mechanisms and citizen service structures and not oriented towards innate activities.
The information systems developed for their productive operation and aiming at the integrated and effective information of citizens require digitalized material (documents, forms, legislation, registers etc) with indicative content codification, preservation and distribution of national and community legislation as well as the codification, preservation and distribution of the ministries’ information. Moreover, structures for data collection and processing related to the information of citizens are anticipated with the aim of more effective documentation of the digital content.
In the field of implementing information technology projects, emphasis is given on the possibility of procedure simplification, the development of integrated e-Services to be offered to the citizen, the implementation with the utilisation of basic services, the re-use of simple existing software applications for the development of new complex services, where this is possible, the implementation on the basis of the inter-operability open standards.
Special attention is given to actions that contribute to the implementation of an operational interconnection mechanism and electronic (physical) communication between the public services and are oriented towards the support of the communication model of the public bodies with new ICTs. They utilize relevant interventions described in Measure 2.1 about both the horizontal interconnection of central public administration bodies (ministries) and the vertical interconnection of ministries with their supervised bodies. The modernization of pan-Hellenic networks is anticipated and the decentralization of information systems is aimed at.
In the framework of facilitating the communication between Public Administration and citizens and the continuous improvement of the quality of the provided services, the actions are focused on the simplification and re-definition of the operational communication map between the Public Administration bodies with emphasis on the more complete provision of services for the citizen. The interaction of the citizen with public services is implemented at two levels:
1. Physical presence, that is, offices –citizen service centers, mainly in remote and isolated areas.
2. Applications of direct digital citizen service with emphasis on the decrease in the time required for the provision of services and the improvement of the quality of provisions.
The categories of the proposed interventions – actions of Measure 2.2 must make use of and specialize in the results of the interventions of Measure 2.1.
1. Actions about the financial and monetary sector
The actions of this category concern the upgrading of citizen service and the quality of provided services in issues of fiscal policy and taxation. The information technology infrastructures of the Ministry of Economy and Finance and their regional services are organized and strengthened with data bases applications, support material for the data bases (data servers), information statistical analysis systems, management applications for a big volume of information etc. The actions are specialized on the basis of the Operational Plan of the Ministry of Economy and Finance.
2. Actions about social security
The actions of this category concern the upgrading of citizen service and the quality of provided services in social security. The creation of an insurance file, the interconnection of social insurance bodies with the aim of a more rational management of social security contributions, pensions and health benefits, the restructuring and upgrading of the OAED (Greek Manpower Employment Organisation) services for the citizens, the completion of the National Registry of the Insured, Employers and Pensioners (EMAES) etc are promoted.
The actions are specialized on the basis of the Operational Plan of the Ministry of Employment and Social Protection.
3. Actions about justice
The actions of this category concern the upgrading of citizen service and the quality of provided services of the Ministry of Justice, such as issuance of Criminal Record, processing and utilisation of statistical data for monitoring crime rate etc. The modernization of the Court of Auditors is promoted with the aim of upgrading and making more trustworthy the legality and regularity audit of payments, expenses and the strengthening of transparency as regards public expenditure.
The actions are specialized on the basis of the Operational Plan of the Ministry of Justice.
4. Actions about regional development and administration
The actions of this category concern the strengthening and organisation of the information technology infrastructure both of the regions as well as of the prefectural authorities of the country aiming at the organizational and administrative modernization of the regions, the support of their development role and the creation of a mechanism able to provide trustworthy and quality services for citizens.
The actions are specialized on the basis of the Operational Plan of the Ministry of the Interior, Public Administration and Decentralization.
5. Actions about the administrative citizen service
The actions of this category concern the upgrading of citizen service and the quality of provided services through the automatisation of the communication procedures between the citizen and the public bodies with the aim of setting up a one-stop shop (issuance of certificates, licenses, submission of applications etc), the development of tele-conference systems and e-service systems for the public.
The implementation of the following projects is integrated in this action line:
- Citizen Service Centers“ARIADNE” where information will be provided for the citizen via the telephone and the Internet and services will be provided with the conclusion of applications and issuance of the certificates asked. The project concerns the equipment of the centers (information systems, air conditions faxes, telephone centers, special furniture etc) as well as the financing of the productive operation of the centers for a limited period of time –pilot operation).
- Actions specialized by the operational plans of public administration bodies.
6. Actions about first aid services and response to emergencies
The actions of this category concern the implementation of systems and mechanisms for the response to emergencies, such as natural disasters, with the cooperation of the competent bodies.
The actions are specialized on the basis of the Operational Plans of the Ministry for the Interior, Public Administration and Decentralization and the Ministry of Public Order.
7. Actions about universal access of the vulnerable groups to the IS
The actions of this category concern the accessibility technology and know-how transfer in the development procedure of software and the appropriate innovative tools which incorporate accessibility directions, rules and best practices and facilitate their adoption and implementation in the development of IS applications and services for vulnerable groups, e.g. people with special needs, and inhabitants of remote areas.
The actions are specialized on the basis of the study of the Work Group for Universal Access.
8. Interconnection of public administration bodies
The actions of this category concern the interconnection of public administration bodies as well as the hospitalisation units of all levels at central, regional and local levels. More specifically, the actions cover the creation of backbone and access infrastructures for the networking of the structures of the above bodies. The following telematics services are also supported: voice communication services, digital signature certification body, Internet access service, e-mail service.
In order to secure the continuous improvement of the quality of the provided services, there will be interventions for the introduction and utilisation of quality systems in the citizen service procedures, as well as interventions for the development of measurement and evaluation systems of the quality and effectiveness of the provided services. It is expected, moreover, that they will be utilized as tools of strategic planning and auditing of the actions for improvement of the quality and effectiveness of the provided services. The development of relevant systems will allow the bodies to update their planning and adjust the way they provide services to the needs and requirements of citizens.
| Final Beneficiaries |
|
The final beneficiaries depending on the category of the Measure are:
- Ministries, independent administrative authorities and the regions, Legal Entities of Public Law, 1st and 2nd degree of local authority organisations and companies established by the Greek state for the implementation of the specific projects.
- Legal Entities of Private Law, provided they do not have productive or commercial activity and the implementation of their work is directly supervised by a public service.
- The Information Society SA
- The Hellenic Parliament.
| Financial Particulars |
|
|
|
amount in Euro
|
As a % of the OPIS
|
|
|
|
% Σ.Κ.
|
% Δ.Δ.
|
|
Total Cost
|
448.220.000
|
15,7
|
|
|
Public Expenditure
|
448.220.000
|
15,7
|
19,7
|
|
Community Participation (ERDF)
|
336.165.000
|
11,08
|
14,8
|
|
National Public Expenditure
|
112.055.000
|
3,9
|
4,9
|