The second Priority Axes of the OPIS concerns improving services to the public and the quality of life. In modern Greek society, public administration has the duty to provide citizens and firms with services of high quality, promptly and at the lowest possible cost.

Contents

Description – Objectives

Financial Particulars

Description – Objectives

ICTs offer the necessary instruments for achieving that aim, while at the same time they facilitate the operation of the public administration within a framework of transparency and democratic participation.
On the basis of the above framework, the general objectives of Action Line 2 are as follows:

• Improving the quality of the services offered to citizens and firms by public administration at central, regional and local levels (eGovernment).
• Supporting the management of Structural Fund and the conversion to the Euro at every level of the public administration. 
• Supporting the reorganisation and structural reform of the public administration, and developing the skills of public servants in using the new technologies 
• Establishing and supporting geographical and environmental mapping and administrative information systems, and encouraging innovative pilot activities at regional and local levels.
• Providing improved health and welfare services for all citizens, and reorganising administration and budgeting in the area of health, through the use of ICTs.
• Introducing “Intelligent transport” through telematic applications in land, sea and air transport.
• Creating the appropriate Infrastructure of data and Information Technology at a National Level for a modern Land Registry.

The actions of Action Line 2 are expected to lead to improved efficiency and efficacy in important areas of public administration, including more rational resource management, improvement in the quality of services provided to citizens and firms, the development of integrated mechanisms for the production, management and provision of public information, and the creative use and continued improvement of the knowledge and professional skills of the general workforce.

The priorities are implemented through integrated programmes that include education and re-training, the provision of hardware and software and the use of external specialist consultants. To ensure the successful implementation of the administrative and management changes associated with the introduction of modern office and telecommunications systems, particular attention will be paid to the formation and composition of the groups responsible for preparing and implementing the action plans, and to the necessary commitment of the management team.

Financial Particulars

TOTAL COST	936,81 M Euros
PUBLIC EXPENDITURE	907,41 M Euros
EU PARTICIPATION	660,64 M Euros
ERDF	599,70 M Euros
ESF	60,94 M Euros
NATIONAL PUBLIC PARTICIPATION	246,77 M Euros
PRIVATE PARTICIPATION	29,4 M Euros